Legal / Privacy
Privacy Policy
How Elevation Surface Solutions collects, uses, and protects your information, including when you text us.
Who we are
Elevation Surface Solutions ("we," "us," "our") installs epoxy and polyaspartic floor coatings for homes and businesses in Utah. This Privacy Policy explains what information we collect when you visit elevationsurfacesolutions.com, call us, text us, or request an estimate, and how we use and share it.
Information we collect
Information you give us
- Contact details such as your name, phone number, email address, and property address.
- Project details such as garage size, photos of your floor, preferred colors, and scheduling needs.
- The content of calls, text messages, emails, and website forms you send us.
Information collected automatically
When you visit our website, our website platform and analytics tools may collect standard technical information such as your IP address, browser type, device type, pages viewed, and the site that referred you. This is collected through cookies and similar technologies. You can block or delete cookies in your browser settings.
How we use it
- To answer your questions and respond to your calls, texts, and emails.
- To prepare estimates, schedule site visits, and schedule installations.
- To complete, invoice, and warranty the work you hire us to do.
- To keep records of our conversations so we can provide consistent service.
- To operate, secure, and improve our website.
- To comply with legal obligations and protect our rights.
Text messaging
When you text us first, we receive your mobile phone number and the content of your messages. We use that information only to reply to your questions about garage floor coatings, estimates, or scheduling during that conversation. We do not use your mobile number to send marketing or promotional text messages.
Who we share mobile information with
To send and receive text messages, we share your mobile number and message content with the service providers that deliver them: our call and text messaging platform (CallRail), mobile phone carriers, and other vendors that route and deliver messages. We share this information only so those providers can deliver and manage our messages with you, and they are not permitted to use it for any other purpose.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with or sold to any third parties.
You can reply STOP at any time to stop receiving text messages from us, or reply HELP for help. Full details are in our Text Messaging Terms and Conditions.
Keeping and protecting data
We keep your information for as long as we need it to serve you, honor our workmanship warranty, and meet tax and legal record-keeping requirements. After that, we delete it or keep it in a form that no longer identifies you.
We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices
- Stop text messages at any time by replying STOP.
- Ask us to access, correct, or delete the personal information we hold about you by contacting us below. We may need to keep some records where the law requires it.
- Block or delete cookies using your browser settings.
Children's privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and change the date at the top.
Contact us
Questions about this Privacy Policy or your information? Reach us here: